FAQ

Product & Sourcing Questions

Our single-serve honeycombs average 25g. Note, as with any natural, hand-cut product, there are variances in size, shape and color.

Our hives are located in Turkey. Far from any industrial areas, this flourishing land is chemical and fertilizer free, making it a bee’s paradise. Due to the unique properties of the beeswax, it’s incredibly difficult to responsibly source clean honeycomb in the U.S. (at the scale we need). However, we are working with Terra Genesis International to develop both a domestic and global supply chain that is regenerative and benefits multiple stakeholders -- the bees being first and foremost.

Our Turkish beekeepers typically use Caucasian Bees, which are known to be the strongest bee species!

We use several types of hive structures, including: Langstroth, Waare, Top-bar, and Flow Hive.

Yes, honeycomb is entirely edible and just one simple ingredient! You can eat honeycomb multiple different ways! Some of our favorites are on toast, in yogurt, in our tea, and even raw! Any wax residue left in your warm beverages (or in your mouth) can be consumed or rinsed out with warm water.

There are extensive research studies related to honeycombs’ various benefits including the brain’s ability to process thought and make decisions. Here is a partial list of research we find fascinating:

Humans, the Honey Hunters

Honey, Hadza, hunter-gatherers, and human evolution

The Importance of Honey Consumption in Human Evolution

Bees are amazing creatures and the hives are a mathematical and purpose built. Dark honeycomb is considered a delicacy by some. This FAQ requires a little more space so we have written an article all about about dark honeycomb and it's delicious characteristics. Read our article here

We source the cleanest comb in the world to ensure the highest integrity and fullest benefits from our honeycomb. Unfortunately, more than 70% of honey is fraudulent -- exposed to pesticides and/or blended with other syrups. By sourcing honeycomb globally and from multi-generational beekeepers, we can maintain our quality with confidence. This effort does not translate to commodity prices.

Yes, each beekeeper is paid fairly and offered various trainings conducted by the Turkish Association of Beekeepers.

The Pass the Honey supply system is a dedicated honeycomb inspection system which allows beekeepers to focus on maintaining healthy hives and ensures quality control. Having a single location creates security through repetition and provides job insurance to beekeepers.

During honey harvest season, samples of honey are taken from each beekeeper and brought to an accredited laboratory and analyzed in order to ensure that the bees were not fed with syrup, there is no syrup added directly into the honey and there are no veterinary medicines, antibiotics and / or pesticides added into the honey or hives. 

Customer Service Questions

Our Customer Support Team is buzzing around the hive Monday through Friday 8am - 4pm PST (excluding major US holidays.).

Honeycomb is delicate and we have found that the rough handling of overnight shipments breaks the comb and fails to meet our delivery standards. We want our customers to experience the fullest experience of unaltered honeycomb. It took bees months to create it, so hopefully a few more days is worth the wait.

We are continually evaluating shipping options, so there's a potential expedited shipping may be available in the future. Subscribe to our newsletter to stay up to date.

We promise a straight-from-the-hive product, harvested and packed in it's truest form (never heated & never blended) for true honey taste. However, doing business with integrity doesn't come easy or cheap. To continue supporting beekeepers with livable wages and combat rampant fraud in the honey industry, we need to honor our limitations. As we are a young and very small company, this time, we cannot offer free shipping. This decision is not final and we're always looking for ways to make shipping easier and cheaper for our customers. 

If you're not satisfied with your order, please reach out to our support team orders@passthehoney.com for assistance. 

Subscription Questions

* We offer subscriptions on 4 or 8 week renewal cycles. Once you sign up, you can modify your order frequency or quantity at any time through your customer portal

* Based on your order frequency, you will receive an email notifying you of an upcoming order

* You will also receive an email once your order processes and subsequent order status emails

Yes, you can skip an order in the customer portal at any time prior to your subscription renewal date. If you need any assistance, please reach out to our customer support team via email at orders@passthehoney.com 

Yes. You can log into the portal and cancel an upcoming shipment. Unfortunately, you may not cancel a shipment once the subscription has renewed and the order has been confirmed. 

You will be notified by email if there is an issue with your card. You will also be prompted with a notification the next time you visit your Pass the Honey subscription portal. For any questions or concerns, please reach out to support at orders@passthehoney.com

You may update your subscription billing, shipping, order quantity and frequency preferences at any time when you visit the customer subscription portal.

If you don't want to cancel, but skip a shipment, you may do so on the portal. We hate to see you go, however, if you do decide to cancel, you may do so at any time within your account or by contacting our customer support team via email at orders@passthehoney.com.

Please note: If you cancel your subscription less than 12 hours before your renewal an order may process and we will be unable to cancel the shipment

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